What's it all about?
- Hearing Impaired (HI) subtitles are different from regular subtitles in that they offer additional elements (such as doors slamming, etc).
- HI subtitles are available on M-Net and M-Net Movies 1 and 2 in the Southern African region.
How can I get them?
- The newer decoder models are all compatible with these HI subtitles - you can consult the Electronic Programme Guide (EPG) to see if a movie has HI subtitles. If it does you should be able to start using this terrific enhancement immediately and hassle-free; however;
- Not all M-Net/DStv decoders are entirely compatible with the HI subtitles; should you not be able to take advantage of the full HI subtitle experience, then upgrading your decoder is the quickest and easiest solution to getting them
What if I have a new decoder and I’m still encountering problems?
- We apologise. This feature is still in a test phase, but rather than hold back an excellent initiative in order to iron out all the little glitches, M-Net is appealing to the hearing impaired to assist them in ironing out software problems on older decoders.
- Please use the contact details below to let us know - any feedback will assist in developing a more comprehensive service for the hearing impaired.
Which programmes will have the HI subtitles?
- As of Sunday (15 May), M-Net’s regular Sunday Blockbusters will all have HI subtitles, along with any other available movie titles. The (HI) subtitles are available in the Southern African region on M-Net, as well as on M-Net Movies 1 and 2.
How will I know if a movie has HI subtitles?
The synopsis page of the Electronic Programme Guide (EPG) will include the words "(HI) Subtitles" for any film enhanced with this additional feature.
How do I access the subtitles?
- You can only activate subtitles while viewing a movie which contains Subtitles as announced on air or if was stated on the EPG “i” plate (will be indicated as HI subtitles)
- Press The Subtitle button on the remote (square icon with a single line at the bottom)
- A menu will be displayed with various icons
- Using the up / down arrow keys on your remote, select the “English – Original” option. Press “ok” to confirm.
- The menu will exit and subtitles should be displayed IF broadcasted by M-Net
- Note you have to select the subtitles again when you change channels and later return to M-Net.
Email us with any comments, questions or suggestions.
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